Cancellations and returns
Returns
Every GUSSI piece is made to order, but that does not take away your right to change your mind. Here is exactly where you stand.
14 days to cancel
From the day your order arrives, you have 14 days to tell us you want to cancel. No reason needed.
14 more to send it back
Once you have told us, you have a further 14 days to get the piece back to us.
Refunded within 14 days
We refund within 14 days of the piece reaching us, including the standard delivery you paid to receive it.
How to cancel
Email info@gussi.uk with your order number and tell us you are cancelling. A message is enough; you do not need a form or a reason.
Return postage
Return postage is paid by you. We are a small label making pieces to order rather than in bulk, and we would rather be straight with you about that than bury it. We recommend a tracked service, because until it reaches us it is still your parcel.
Condition
You are welcome to open your parcel and examine the piece as you would in a shop. Trying a scarf on does not cost you your refund. What we do have to flag is that if a piece comes back showing wear beyond that reasonable handling, we may reduce the refund to reflect the loss in value.
If something arrives faulty
That is a separate matter and a stronger right. If a piece is faulty, damaged or not as described, you have 30 days to reject it for a full refund, and we cover the return postage. After 30 days we will repair or replace it. Email us and we will put it right without argument.
Archive pieces
Nothing in the archive is for sale, so nothing there can be returned. It is on the site as a record of what we have made.
These terms sit alongside your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing here reduces them.